Another customer story from the customer service inbox:

Some years ago I was enrolled to an internal Management/Young Talent Course with IBM in The Netherlands. During this course a small bit of GTD was covered, which struck my interest.

During my daily work I am working as an Storage Specialist serving multiple customers. This can be a challenging and demanding job and I was overwhelmed by a flood of emails on a daily bases. I had 'developed' my own system with comprised a multitude of folders and sub folders, which worked but had no clear overview. I had keep track of everything in my head still.

Having heard about GTD, I bought the book and started reading to find out what I could learn and apply to my work. While reading the book, I downloaded the eProductivity template and had applied to my Lotus Notes Mail DB at work. I had an instant workflow for my email, clearing several hundreds of email from my inbox while now having the confidence that I would not forget about any of them. This had happened to me frequently in the past using my own system, cause everything had to be tracked in my mind. Something I was not always very good at. :)

Continue Reading: "User Story: André J. de Wit - eProductivity improving workflow and email management" »

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