"It's Empty, It's Empty, It's Empty! I never thought that would ever happen. Thanks!"

These excited words are from a client, who recently learned how to quickly and effectively process his overflowing e-mail Lotus Notes in-box to zero as a result of attending one of my presentations. Reading his email made my day -- and it reminded me of why I enjoy doing what I do at ICA.

The most valued thanks that I receive in my work is learning how something that I was able to do for a client has positively impacted their life and their business.

Today, Jason Womack inspired me to share summaries of a few comments that I have recently received:

Eric, I have changed my Notes Welcome Page to look like yours and turned off my "chime" when incoming mail arrives.  I am literally amazed at how much of what I NEEDED to get done was accomplished yesterday.  I handled every one of my new emails and have even cleaned up all the way back to Monday (which if you saw my in-box is pretty good).

The question that you asked that struck a chord with me was whether or not we really knew what projects we were working on, and what tasks we had to complete to move them along.

I have started to use the Notes To-dos to manage my projects. Now, everything I need is at my fingertips.

I have processed my in-box to empty, and I am now working from my To-do list. As I adapt to your methods (and customize them to my needs), I hope to reduce the stress in my life, and become more effective.

I was energized to think differently about how I use Lotus Notes.

It is so gratifying to hear from my clients, current and past, about how I have been able to help them increase their productivity and find the time to do the things that really matter to them.

It is a privilege to serve each and every one.

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